SP
Samantha P

1 reviews | Active since Oct 2015

22 Jun 2016, 06:48

Made a payment a month ago and they still cant track it and phone me non stop for OUTSTANDING PAYMENT!

<p>I made a payment of R500 on June 5th! I only had to pay R250 or something like that but i always pay a bit extra!</p> <p>Edgars cant track my payment! They keep phoning me over and over again for the same stupid reason!</p> <p>Everytime i get a call from a different person, and i have sent the proof of payment about 4 times already!!</p> <p>They dont track the payment and i KNOW it was made to the right accoyunt as my partner also have an account with them and they received his payment but not mine??? I am getting VERY irritated with this!!!! If the accounts department cant do their job maybe they should hire someone else that cant track a simple payment! I received my statment now for July and it still shows outstanding!!! I will NOT make another payment untill they sorted this out!!!! I am VERY dissapointed!!!</p>

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Replies (1)
Edgars
Edgars's reply22 Jun 2016, 14:41
Official

Thank you for taking the time to share your concerns with us.

Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.

Your reference number is ********** 522/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***