1 reviews | Active since Apr 2017
Lynn at Edgars defines Client Experience
Lynn from the Estee Lauder "stand" at Edgars Menlyn blew my mind on the 15th December. I asked her if the store has a "home" section, and here is how she responded: - Greeted me with the happiest of smiles - She confirmed the store has a home section - "Let me me show you the way". And she walked with me - "Anything specific you are looking for". And she searches with me - "It is not here, let me contact the area manager, and get further assistance". - "I am so sorry sir, but during the board mans - edgars home transition, we have decided not to stock appliances any further. But have you tried @Home, they also have a great range. I hope you find it"
Lynn owned the moment, and was a true ambassador to what client experience is all about. Thank you Lynn for making my day. May the team at Edgars bottle your spirit and share across the group. You are a super star.
Thank you for forwarding this wonderful compliment.
We aim to deliver excellent service to our customer’s at all times. We're truly proud of Lynn for showing such care and professionalism. Please be advised we have referred the compliment to the stores management team for recognition purposes.
Thank you once again for taking the time to recognize our people! Please find below reference number for this compliment:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Thank you for forwarding this wonderful compliment.
We aim to deliver excellent service to our customer’s at all times. We're truly proud of Lynn for showing such care and professionalism. Please be advised we have referred the compliment to the stores management team for recognition purposes.
Thank you once again for taking the time to recognize our people! Please find below reference number for this compliment:
***/GO
Kind Regards
The Edgars Team
***
Best regards,