Lying to sell accounts

<p>There is a salesperson at Westgate Edgars branch who lies to people when opening accounts for him. His name is Krisjan. Krisjan is very helpful when assisting with opening accounts but if you actually check the printout of the account he opened for you it shows charges for life ensurance policies etc that was never mentioned! After seeing these charges I insisted on seeing the manager and that the process of opening the account be stopped immediately. I was then told that the staff in the shop is unable to do this and that I need to phone the customer services office the following morning since they were closed already.</p> <p>When I phoned the customer services number I was informed that one working day later there were already charges on the account and that they are unable to close the account immediately as they will have to look into reversing the charges first but they cannot give me a timeline on how long this will take. Obviously I was quite upset by this time and raised my voice and the call agent took an attitude with me. When I insisted on speaking to his manager he made me wait on hold on the line for over 10 minutes and then informed me that his manager was in a meeting and that she didn't have contact details and that I would just have to call the customer service line again later.</p> <p> </p>