LS
Lindsey S
1 reviews | Active since Nov 2015
23 Nov 2015, 07:39
Lucky Brand Shoe Broke
Good Day<br> <br> I purchased a black wedge heel about 3 months ago from Lucky Brand a brand sold within Edgars. The shoe was quite pricey and today it broke. <br> The leather has come loose and I'm unable to wear it.<br> <br> Please advise as to what I can do? I cannot bring it back as refunds are only within 30 days. <br> <br> I don't think its fair to pay that much for something that only lasted me a few months.
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Edgars's replyOfficial
23 Nov 2015, 15:49Hello LizzySolo,
Kindly note we tried contacting you telephonically at about 15:42 but we could not reach you. (Unable to leave a voice message).
Could you kindly visit the store with your proof of purchase and request to speak to the store manager. Address all concerns you have regarding the quality of the Lucky Brand shoe purchased from one of our stores - the store manager will advise of the suitable process he/she will use in attempt of assisting.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 15:42 but we could not reach you. (Unable to leave a voice message).
Could you kindly visit the store with your proof of purchase and request to speak to the store manager. Address all concerns you have regarding the quality of the Lucky Brand shoe purchased from one of our stores - the store manager will advise of the suitable process he/she will use in attempt of assisting.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
Edgars's reply23 Nov 2015, 15:49
Official
Hello LizzySolo,
Kindly note we tried contacting you telephonically at about 15:42 but we could not reach you. (Unable to leave a voice message).
Could you kindly visit the store with your proof of purchase and request to speak to the store manager. Address all concerns you have regarding the quality of the Lucky Brand shoe purchased from one of our stores - the store manager will advise of the suitable process he/she will use in attempt of assisting.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting you telephonically at about 15:42 but we could not reach you. (Unable to leave a voice message).
Could you kindly visit the store with your proof of purchase and request to speak to the store manager. Address all concerns you have regarding the quality of the Lucky Brand shoe purchased from one of our stores - the store manager will advise of the suitable process he/she will use in attempt of assisting.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***