LOYAL EDGARS CUSTOMERS, WATCH OUT! THEY ARE TAKING EXTRA MONEY FROM YOU!!!

My standard account ie 6 month interest free was changed to a revolving account in December, without my knowledge and consent. That meant that the purchase I made of R439 would cost almost 1.5 times more as interest was all of a sudden added and admin fees. I immediately picked up that the monthly instalment did not make sense and contacted the Edgars RCS accounts division. Since January, no one has bothered to correct the error, revise the account to its original status and the latest comment from the extremely unhelpful staff at the RCS account contact centre is that I should have informed the staff at Edgars that I have a 6 month interest free account when I made the purchase. If I have been a customer of Edgars for more than 10 years and never had to inform then of the type of account I have, how was I supposed to know to inform them now? Was it then not the staff's responsibility to ask me if they were told to place everyone on a revolving account when RCS took over? And why is no one now willing to lend assistance to rectify an error that was made by the staff in the Edgars store? How does this make sense in relation to the Consumer Act that stores may place you on a different account where interest is charged without your consent and then get away with it. I have sent numerous e-mails to the 1st line complaints e-mail address for queries to address this situation. Yet to date, no one has even bothered to respond. So I have now settled my account in full and will no longer be a customer of Edgars. Loyalty from customers are apparently awarded by placing you on an account type where they literally take extra money without asking your permission. So watch out loyal Edgars customers, your loyalties are extremely misplaced.