LOYAL CUSTOMER OF 20 YEARS ****** OF HER OWN MONEY!

I have been a loyal and high-spending customer of Edgars since 1998. Edgars stopped posting statements to me- not on my instruction but on their whim. Instead I receive a text message. The message however, proves misleading on two accounts - it reads very Boldly : TOTAL DUE and then adds a figure. As I was not receiving a monthly statement and was spending on the account quite heavily over a short period of time, I took it that this was the amount owed and diligently paid the nearest rounded amount to Edgars way before the due date. What was not highlighted was this was actually a positive balance and I did not owe anything. Eventually in December 2018 they contacted me and confirmed that I had overpaid by some R5,300., not an amount one wants to lose to a retail shop.

Since then I have been battling for them to return the funds to my bank account. They are quick to demand and want to sue retail customers who are slow in paying or do not pay but they are taking their time about paying back MY MONEY.

The second issue is that the SMS allows one to access a statement through the website. the website requires the security of date of birth and cell number. BUT, and we have repeated my ID number which has my date of birth numerous times in trying to get them to refund my money, the website states that my date of birth is WRONG and thus I CANNOT ACCESS A STATEMENT!!!

What do I want? the same loyalty I have shown over the years - I want MY MONEY paid back to my bank account within the next business day. If this does not happen, I will take Edgars to the Consumer Council.