1 reviews | Active since Nov 2011
Lousy Service and ********* policy
<p>Iphone 5 was purchased in February 2015 for R8000 at Edgars together with insurance policy. July this year I was ****** and phone was ******. I went to store to have phone replaced and was pushed from Pillar to post for 3 weeks with no I phone equivalent, eventually sent to Alberton to get a Samsung Phone and pay in R4000 plus my excess, what kind of conduct is this with an insurance policy in place? this is entirely *********, not one of the managers: Thabiseng, Richard, Puleng, Celeste have the decency or service delivery to deal with this matter. By matter of right, the R4000-00 should be reimbursed and I should have the phone that i want and not be forced into something that I do not want or pay over and above what I paid monthly insurance for?</p>
Pardon our late response to your email.
It is with great displeasure to hear about your overall service experience in regards to your cellphone claim.
Kindly note we tried contacting to you to confirm satisfaction but could not reach you. We have since then referred your query to management to address your query if it has not yet been finalised.+
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Pardon our late response to your email.
It is with great displeasure to hear about your overall service experience in regards to your cellphone claim.
Kindly note we tried contacting to you to confirm satisfaction but could not reach you. We have since then referred your query to management to address your query if it has not yet been finalised.+
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***