zM
zahira M
1 reviews | Active since Mar 2015
26 Mar 2015, 12:54
LOST SLIP - NO EXCHANGE???
I purchased a pair of heels on Saturday and wore them for the 1st time on Monday to work, i think i probably had them on for 20min??? they were too big and squeezed my feet by the clip. i lost the slip and wanted to exchange them for a more comfortable pair of heels. The lady at customer care refused to exchange the shoe without a slip as the purchase was cash. <br> <br> what am i suppose to do with a new pair of shoes that i cannot use? i do not think this was fare customer service.had i requested a refund, then thats a different case.<br> <br> What happens when you are given a gift without a slip and want to exchange the garment???? that is accepted and exchanged for the client!!!<br> <br> why are there double standards???<br> as a major retail store, Edgars should be able to exchange the garment as i knew what other items i purchased on the same transaction and date and time etc....<br> <br> BAD SERVICE!!!<br> <br> Is this encouraging credit?????
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Edgars's replyOfficial
28 Mar 2015, 10:00Hello ZahiraMula,
Thank you for taking the time to raise your concerns with us. We must apologise for the frustration caused in this matter.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is always needed when refunding or exchange any item.
When purchasing a gift you will need to inform the cashiers this item is a gift and you will received a gift receipt( no price included) to give to the person you have purchased a the gift for, Store managers can use their discretion to assist customers if needed in the relevant situation.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to raise your concerns with us. We must apologise for the frustration caused in this matter.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is always needed when refunding or exchange any item.
When purchasing a gift you will need to inform the cashiers this item is a gift and you will received a gift receipt( no price included) to give to the person you have purchased a the gift for, Store managers can use their discretion to assist customers if needed in the relevant situation.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply28 Mar 2015, 10:00
Official
Hello ZahiraMula,
Thank you for taking the time to raise your concerns with us. We must apologise for the frustration caused in this matter.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is always needed when refunding or exchange any item.
When purchasing a gift you will need to inform the cashiers this item is a gift and you will received a gift receipt( no price included) to give to the person you have purchased a the gift for, Store managers can use their discretion to assist customers if needed in the relevant situation.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to raise your concerns with us. We must apologise for the frustration caused in this matter.
Kindly note as stated in our refund and exchange policy a valid proof of purchase (till slip or gift receipt) is always needed when refunding or exchange any item.
When purchasing a gift you will need to inform the cashiers this item is a gift and you will received a gift receipt( no price included) to give to the person you have purchased a the gift for, Store managers can use their discretion to assist customers if needed in the relevant situation.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,