LOST MY CELLPHONE
HI
I WENT TO EDGARS ON 1 SEPTEMBER 2017- TO REPAIR A PHONE THAT STOPPED WORKING. I CALLED YESTERDAY TO CHECK HOW FAR THE REPAIR IS, BECAUSE I WAS TOLD 21 DAYS. I AM NOW EING TOLD, THAT I NEVER GAVE THEM A PHONE, AND THEY CANT FIND MY PAPERWORK. THIS IS VERY ODD, BECAUSE I HAVE THE PROOF OF RECEIPT OF CLAIM (PAPERWORK) AS WELL AS AN SMS CONFIRMING THAT MY CLAIM HAS BEEN RECEIVED.
I WAS ASSISTED BY LANCE BROWN AND HE CLAIM THAT HE GAVE THE PHONE BACK TO ME. I AM SO DISGUSTED IN THIS PATHETIC SERVICE, AND YOU GUYS STILL EXPECT EXORBITANT EXCESS FEES FOR SUCH HORRIBLE SERVICE.
I WANT MY PHONE FIXED OR A NEW PHONE AS SOON AS POSSIBLE. I WILL TAKE THIS FURTHER, I AM NOT LAZY TO TAKE YOU GUYS ON, COS IM SICK AND TIRED OF BEING GIVEN THE RUNAROUND.
FIX THIS!!!!!!!!
We have escalated the complaint to the Edgars Walmer Park management to address with regards to the cell repairs query as you stated that the staff at the cell phone counter says the phone is not with the store , this is as per our telephonic conversation. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars Walmer Park management to address with regards to the cell repairs query as you stated that the staff at the cell phone counter says the phone is not with the store , this is as per our telephonic conversation. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars Walmer Park management to address with regards to the cell repairs query as you stated that the staff at the cell phone counter says the phone is not with the store , this is as per our telephonic conversation. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars Walmer Park management to address with regards to the cell repairs query as you stated that the staff at the cell phone counter says the phone is not with the store , this is as per our telephonic conversation. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,