Lost a LOYAL customer

I have had an Edgars account for about 17 years if not more. They stopped sending statements via email a while back. With Covid and lock down, my Edgars account was the last thing on my mind. I had not purchased clothes on the account for quite some time. I suddenly got a call late last year from a very rude woman who informed me, my account was overdue. I was horrified and immediately paid it. I requested a statement be sent to me. I received nothing.

I pulled up my credit record recently to find that they have logged me as missed payments for 2 months. I then emailed Edgars as well as submitting a request via their website as to how I might close my account without having to go into the stores as I am high risk. I have had NO reply. I find their service absolutely shocking and the management of loyal customers, whose account has more frequently been in credit over the last 17 years just disgusting. You have lost a client for life. I will now take the risk and go in person to ensure my account is closed for good.