JM
Jannie M
1 reviews | Active since Sept 2012
02 Jan 2018, 11:38
Loooong wait for account application
I have app**** for an Edgars account a few weeks ago, online. I uploaded all the necessary documents yet they seem to be missing. I emailed them again and they are still missing according to the people at the customer service help desk. Except for a phone call a week ago to varify my details, I had no response whatsoever from them. Nobody can tell you anything. It proves quite a lengthy and difficult process to apply for an account at Edgars. They loose your paperwork. They can’t be bothered to communicate with you. They aren’t trained to answer your questions. It’s a simple yes or no to a simple application. I don’t understand what can take so long or why it is so difficult to get back to a client.
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Replies (2)
Edgars's replyOfficial
02 Jan 2018, 12:55Thank you for making contact with us regarding your new account application. We apologise for the delayed feedback. We have followed up with our new accounts team and your November 2017 bank statement is outstanding , please resend so that we can assist you .***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply02 Jan 2018, 12:55
Official
Thank you for making contact with us regarding your new account application. We apologise for the delayed feedback. We have followed up with our new accounts team and your November 2017 bank statement is outstanding , please resend so that we can assist you .***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
JM
Jannie M's updateReviewer Update
02 Jan 2018, 13:09Hi
I may have incorrectly attached the wrong statements in the beginning of my application, although I am pretty sure I uploaded the correct ones at the time. I have however been calling the help desk to enquire about the status of the application. On the 3rd phone call I was told that the November statement was outstanding. I immediately asked for the email address and forwarded the last three bank statements again with my if number in the subject line. I received a response from Jase Nairobi regarding this. When I followed up today I got the same response from the lady who checked my status. I will send it again if you don’t mind giving me an email address for the person dealing with my application.
The reason I’m getting upset is that nobody phones or email or messages me. I never got an email or phone call or message that the bank statement is still outstanding. I have to call.
JM
Jannie M's update02 Jan 2018, 13:09
Reviewer Update
Hi
I may have incorrectly attached the wrong statements in the beginning of my application, although I am pretty sure I uploaded the correct ones at the time. I have however been calling the help desk to enquire about the status of the application. On the 3rd phone call I was told that the November statement was outstanding. I immediately asked for the email address and forwarded the last three bank statements again with my if number in the subject line. I received a response from Jase Nairobi regarding this. When I followed up today I got the same response from the lady who checked my status. I will send it again if you don’t mind giving me an email address for the person dealing with my application.
The reason I’m getting upset is that nobody phones or email or messages me. I never got an email or phone call or message that the bank statement is still outstanding. I have to call.