Longstanding Edgars accountholder very dissatisfied under new administration

Edgars account number: ***00 ***

Edgars has added Jet Club fees to my Edgars account as well as Mobile Content fees without my consent and I am now being harassed daily (sometimes more than once a day) by RCS to pay the full arrears. I have visited the Edgars stores almost ten times to resolve these incorrect charges to my account but the staff at Edgars are not able to provide any assistance. I even spoke to a manager at Edgars Pavilion by the name of 'Wayne' who agreed that the charges should be reversed and undertook to take it up with RCS on my behalf and advised that he would email me in this regard. To date I have only received an email on 11 December 2020 stating that my request for cancellation has been submitted, but there has been no further feedback especially regarding the reversal of unauthorised charges and the collection charges yet I am still receiving threatening telephone calls from RCS. I am a pensioner and I am wary of incurring unnecessary costs. I therefore request Edgars to reverse any charges incurred without my consent. I am prepared to settle my balance lawfully and correctly incurred and will close the account. Regards Devamoney Moodley ***)