Longevity of the Dior Perfume

Dear Edgars/Dior Customer Service,

I am writing to express my disappointment regarding a Dior perfume I purchased at Edgars on 20 September.

I purchased two Dior perfumes on the day, one for myself and the other as a gift. The service I received in store was good, and the lady who assisted me has assisted me on previous occasions. I have no complaint regarding her service.

My concern is specifically with the Dior Addict perfume that was recommended to me. I was advised to try this fragrance, and although I liked the smell when I tested it in store, I am extremely disappointed with its performance.

The perfume does not last even 30 minutes on my skin. It is almost as though the fragrance has been diluted with water. This is very concerning to me, especially because I have previously purchased a Dior perfume and the fragrance lasted throughout the entire day.

I paid R3,350 for this perfume, and I therefore expect the quality and longevity associated with the Dior brand. At this price, I should not have to question whether the product is genuine, properly formulated, or whether there is something wrong with the particular bottle I received.

I feel extremely dissatisfied and, quite frankly, feel that I have not received the quality I paid for. I'm now left with so much worries if even the gift I bought has a problem too.I would like this matter to be investigated, including checking the particular bottle/batch to determine whether there may be a product issue.

I would appreciate a suitable resolution, whether that involves having the perfume assessed, exchanged, or another appropriate remedy.

I look forward to your response and a satisfactory resolution to this matter.