Long waiting time

My mum, my friend and myself went to Edgars cosmetics section as my friend wanted to purchase a face wash at the Kiehls section. When we got there, there was no consultant to assist. However not too far from us was a group of employees chitter chattering. I completely understand that the store was not busy and that they probably get tired of standing and waiting for customers but this is the job they chose and customer service should be priority. Well after saying hello a few times, a lady came to try and assist - basically she did not have product knowledge and asked if we could wait for approx 30 min for the experienced consultant to come back from lunch and said we could go do our errands (AS IF SHE KNEW WHAT WE PLANNED FOR THE DAY). After waiting for more than 30min, the consultant came and apologised and assisted as far as he could. My friend bought the face wash and toner and I wanted to try out the product but there was not a variety of samples for me to test. Instead we now have a lot of samples for our husbands... They missed the mark!!!<br> A suggestion to retain your clients, train more than two people per product in case they on lunch, absent or on leave!!!