mS
manny S

1 reviews | Active since Jul 2015

30 Jul 2015, 15:47

LISTING WITH CREDIT CHECK AGENCIES

Phoned Edgars regarding bad listing found through FNB. One cannot speak to their accounts department without having an ID number registered with them or an account number. Don't know that I have any account with Edgars and they don't recognise my ID number.<br> <br> Phoned their customer care number. They gave me the number of the legal department as *** but this number just rings and rings.<br> <br> How is one supposed to clear this of one's record if Edgars and their legal department refuse to talk to someone who's never been a customer? Why have they listed me as a bad debt if they don't even know me?

0
Replies (1)
Edgars
Edgars's reply01 Aug 2015, 09:44
Official
Hello mannyc@em,

As per our telephonic discussion, please note we have referred this query to the accounts department as there is no record of your account on our system. The Accounts department manager will investigate and revert with feedback. We apologise for the overall experience.

Please find your reference number: ***/GO

Kind regards.
Edcon customer experience team.
***