1 reviews | Active since Feb 2014
Lindiwe - disgusting
<p>I had recently visited your store, as i have being a loyal edgars customer for over 15 years and a clinique customer as well, Lindiwe assisted me with perfume , it was my mistake sampling on my shirt as i wanted to purchase the perfume, however when i tried to spray a little on my shirt, she however pulled the bottle from hand , telling me they have cameras , and there is nothing left to spray, thats totally disgusting behvaouir , its not the first time i encountered such bad service from the clinique constulant at edgars west street, further more how is it possible you find staff using the make up and perfumes at edgars yet we cant sample on our clothes ,</p>
We have escalated the complaint to the Edgars West street management to address as our valued customer is not happy that the consultant did not allow our valued customer to use cologne tester in order for you to be able to make an informed decision when buying. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars West street management to address as our valued customer is not happy that the consultant did not allow our valued customer to use cologne tester in order for you to be able to make an informed decision when buying. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars West street management to address as our valued customer is not happy that the consultant did not allow our valued customer to use cologne tester in order for you to be able to make an informed decision when buying. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars West street management to address as our valued customer is not happy that the consultant did not allow our valued customer to use cologne tester in order for you to be able to make an informed decision when buying. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,