MS
Monica S
1 reviews | Active since May 2011
18 Jan 2018, 11:54
Limit increase process is a disaster
Edgars sent me correspondence stating that I qualified for a limit increase on my account and that in order to take up the offer I should send in my 3 months bank statement. I did that and then phoned to follow up. The call center agent confirmed that my bank statements had been received and then took me through the afforability assessment. He then submitted my application and waited for a response from the system. This entire process took 30 minutes. Eventually the agent came back saying the system was giving an error and that I would have to hold whilst he investigated. I was put on hold for a further 10 minutes after which time I hung up.
This is not the first time I've tried to apply for a limit increase with Edgars and previous attempts have yielded the exact same result. The call center tells me they need to log a call with IT and that they will come back to me. They never come back to me. This is APPALLING service.
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Edgars's replyOfficial
18 Jan 2018, 14:00Thank you for bringing this matter to our attention.Please accept our sincere apologies for the frustrations and inconvenience caused .We are following up with our accounts team on the request for a credit limit increase and feedback will be provided to you.Thank you for your interest in our business.Your ***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Edgars's reply18 Jan 2018, 14:00
Official
Thank you for bringing this matter to our attention.Please accept our sincere apologies for the frustrations and inconvenience caused .We are following up with our accounts team on the request for a credit limit increase and feedback will be provided to you.Thank you for your interest in our business.Your ***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
MS
Monica S's updateReviewer Update
25 Jan 2018, 09:10You people have successfully managed to take a bad situation and make it worse. I phoned your call center today to find out what has happened with my limit increase. I was told it was declined. When I asked for the reason I was told that no reason has been given. When I told the call center agent that credit providers are required by the NCA to provide applicants with the decline reason, I was told “you can phone ABSA and ask them”. Are you serious? I am a customer of Edgar’s not ABSA. How dare you try to fob me off like that? Needless to say you have irreparably damaged the relationship with me. I will be closing my account and will go spend my hard earned cash elsewhere, like Woolworths or Foschini where they actually treat me like a valued customer instead of a piece of dirt.
MS
Monica S's update25 Jan 2018, 09:10
Reviewer Update
You people have successfully managed to take a bad situation and make it worse. I phoned your call center today to find out what has happened with my limit increase. I was told it was declined. When I asked for the reason I was told that no reason has been given. When I told the call center agent that credit providers are required by the NCA to provide applicants with the decline reason, I was told “you can phone ABSA and ask them”. Are you serious? I am a customer of Edgar’s not ABSA. How dare you try to fob me off like that? Needless to say you have irreparably damaged the relationship with me. I will be closing my account and will go spend my hard earned cash elsewhere, like Woolworths or Foschini where they actually treat me like a valued customer instead of a piece of dirt.