Like wasting time

<p>I phoned in to find out how to book airline tickets on my edgars account.Firstly the lady that answered said she does not know how it works. I had to ask her to go and ask someone. She put me on hold for about 10 min. She came back saying i need to put my edgars account no with 3x 0 before acc no when doing a payment . I then had to ask her again how it woked. Where to go .After a long on the phone i eventually got it out that i had to go to mango and then bbok the flight there. I then asked for a credit increase where she said i had to send 3 months payslips nad phone back after 30 min. I then mailed the payslips and waited 30 min.When phoning they said o sorry. "you had to put your id no in the headline section". So i was fighting telling the guy they wasting my time. I resend it again and waited 30 min then phoned back again. Now they want to say " o sorry .theres no increase note on this account so they cant load an limit increase" wat the hell??? Again wasting my time. Originally i had a lot of credit but edgard messed up on my account so i refused to pay till it was sorted and so they just took my credit. Very nice. Been a customer for years and thisis the way the treat you.</p>