LB
Lynn B

1 reviews | Active since Jul 2011

03 May 2017, 11:58

Light Comfortable Cycling Shorts

<p>Bought the cycling shorts on the 25/04/2017 in size large. Edgars Sandton City Mall does not have in a smaller size so i requested a refund and thw customer services says it falls under underwear and can not be exchanged....can you please advise how i can get my money back. Seriously ****ed off!!!!</p>

0
Replies (2)
Edgars
Edgars's reply04 May 2017, 10:49
Official

We have escalated the complaint to the Edgars Sandton mall management to address as our valued customer is not happy that you were not assisted with the refund request on the cycling shorts purchased in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply04 May 2017, 10:50
Official

We have escalated the complaint to the Edgars Sandton mall management to address as our valued customer is not happy that you were not assisted with the refund request on the cycling shorts purchased in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,