1 reviews | Active since Aug 2015
Life Insurance
I paid my account in full and realized that I still received monthly statements where my account was being debited. I went in to the Centurion Mall branch and asked what am I being billed for? They informed me that there was a Life insurance policy listed on my account, which I have already cancelled, but this has been re-instated. The branch representative could not assist me further and referred me to the Customer Care Centre for further queries. On 24/7/2015 I explained my situation to Saleshni Naidoo from the Customer Care line, whereas I requested that this be cancelled and all debits be refunded to me. I also requested phone call recordings and/or documentation where I authorized such debits to come off my account. I still have not received any feedback. Nor has my account been credited with over R800.00 of funds deducted silently while I was loyally paying my account. This debit is still going off of my account, and I am afraid that I will be black listed if I do not pay my account, however I refuse to further pay a cent until this matter has been resolved. Please advise?
Thank you for bringing this matter to our attention. As per our telephonic discussion, please be advised we have referred this query to the accounts department as it has been prolonging. We assure you the account department manager will attend to this query as a matter of priority. We apologise for the overall experience. But we assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you ever need to speak to us, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,
Thank you for bringing this matter to our attention. As per our telephonic discussion, please be advised we have referred this query to the accounts department as it has been prolonging. We assure you the account department manager will attend to this query as a matter of priority. We apologise for the overall experience. But we assure you all concerns raised on this query will be addressed accordingly.
Please find your reference number: ***/GO
If you ever need to speak to us, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,