Lies and empty promises.

After I had compalined about Jurry the supervisor with a bad attitude, the manager called and apologised about everything and even got Jurry to apologise and promise it will not happen again. Terrence then offered me a R300.00 gift card that I was to collect from him in customer services. I went to Edgars and spoke to Sayda who called him and advised Thabisile is here for him and to collect the gift card and guess what? He said he does not know everything about that, he never promised anyone a gift card. I was so ****ed and I was told I will need to wait for Lucky who is in a meeting and maybe he might have an idea. I wasted my precious time going there, and now since Terrence does not remeber that, THIS IS A REMINDER. You do not treat customers like that because you think you 'the manager' and have all the power.