YM
YASTHIL M
1 reviews | Active since Jan 2011
28 May 2015, 18:05
Lies and disorganisation
Found an item on the sale rack clearly marked with the sticker that it was R150. When we went to pay they accused us of putting the sticker on because they apparently don't mark their sale items with a bright orange discount sticker, yet there were three racks of items all marked in the same manner. We agreed to wait 8 minutes for the manager after which we waited for a further 20 minutes at which point we went into the office at the back to find out what was taking them so long. The manager had no reply and said he was busy. We had eventually left because of time constraints on our side. <br> This branch needs a serious quality control audit. It's definitely not up to national Edgars specifications.
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Replies (1)Edgars's replyOfficial
01 Jun 2015, 08:54Hello yasthil,
Thank you for raising your concerns with us. Kindly note your query will be referred to the store manager as it could have been handled in a different light. The store manager will investigate and revert with feedback shortly.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Kindly note your query will be referred to the store manager as it could have been handled in a different light. The store manager will investigate and revert with feedback shortly.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply01 Jun 2015, 08:54
Official
Hello yasthil,
Thank you for raising your concerns with us. Kindly note your query will be referred to the store manager as it could have been handled in a different light. The store manager will investigate and revert with feedback shortly.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Kindly note your query will be referred to the store manager as it could have been handled in a different light. The store manager will investigate and revert with feedback shortly.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
