***** - call centre or customer relations-online purchase

5 weeks, no delivery for online purchase. I would not recommend anyone to purchase online from Edgars. They do not respond to any query sent via email or online. The call centre guys are bunch of *****. For the past 2 weeks, I have been told every second day that my items will be delivered next day but it has not happened to date. The customer relations team is just as useless with no response. My last call on Thursday this week, a guy by the name of Benjamin promised me that my items would be delivered on Friday. When I told him that I don't believe you because for the past 2 weeks I have been hearing the same and as promised I didn't receive any follow-up calls. He guaranteed that it will be delivered and he would call me on Saturday to follow-up as he is man of his words, but I had faith in him and as I knew the delivery didn't happened nor did the man of his words called me to follow-up. These guys are pathetic, bunch of *****. I really wonder if their top management knows whats happening - no use crying when the service is so useless. Disgusting to say the least!!!