HH
Hendrik H
1 reviews | Active since Oct 2013
22 Jul 2015, 10:43
Levi jeans
Bought 2 pairs of Levi jeans and the stonewash one is damaged between legs from normal wear the indigo pair still 100% not acceptable!!!
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Edgars's replyOfficial
24 Jul 2015, 09:41Hello Hendrikvheerden,
Our attempt to contact you at 09:20 AM was unsuccessful
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We only refund or exchange, provided that there is a proof of purchase, the item is in its original condition with tags and it is within 30 days. Please note for branded items that are mot in their original condition, the receipt is required so the item may be taken for quality assessment. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 09:20 AM was unsuccessful
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We only refund or exchange, provided that there is a proof of purchase, the item is in its original condition with tags and it is within 30 days. Please note for branded items that are mot in their original condition, the receipt is required so the item may be taken for quality assessment. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply24 Jul 2015, 09:41
Official
Hello Hendrikvheerden,
Our attempt to contact you at 09:20 AM was unsuccessful
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We only refund or exchange, provided that there is a proof of purchase, the item is in its original condition with tags and it is within 30 days. Please note for branded items that are mot in their original condition, the receipt is required so the item may be taken for quality assessment. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 09:20 AM was unsuccessful
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We only refund or exchange, provided that there is a proof of purchase, the item is in its original condition with tags and it is within 30 days. Please note for branded items that are mot in their original condition, the receipt is required so the item may be taken for quality assessment. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,