LM
Lerato M

1 reviews | Active since Jan 2018

21 Dec 2018, 15:41

Level of disrespect was disgusting. Edgar's Greenstone

Not after the great service I got yesterday from Edgar's Mall Of Africa. I came to Greenstone Edgar's to rectify the mess that was on my account. Thank you Tinyiko for your great service.

The very same person who caused the error on my account (Sabelo with dreadlocks) accuses Tinyiko of doing wrong entries after he was the one who took in the All Stars that were returned and charged them to to the account. After realizing his mistake he doesn't even apologize, instead he walks away.

Then there's Jerry the store manager who was called after all this alteration. He then says it's fine he'll apologize but walks away. Next thing boom. Sabelo is on lunch. Literally couple of minutes later, this guy is not available. Jerry doesn't have any interpersonal s****s at all. He says there's nothing he can do. Basically nothing was sorted, because there's nothing Jerry can do.

This account was opened way before I was even born. That was before 1989 and today I'm the one using it.

What hurt me the most is that I came very calm. Didn't bring any drama whatsoever. But the outcome proved otherwise.

I am truly disappointed with the level of disrespect I received.

0
Replies (1)
Edgars
Edgars's reply22 Dec 2018, 11:23
Official
Dear Lerato,  

Thank you for notifying us of your experience.                                                                                                                                   We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.                                                                                                                                        We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. 

Please be advised your query is referred to the stores management team to address and resolve urgently.

Your reference number is:
***/GO

Kind Regards
The Edgars Team
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