1 reviews | Active since Aug 2009
Let's charge our clients because we can
<p>Today I received notification from edgars with regards to a new charge -account fee of R22.80 per month. This means I now have to pay to have a account and not a small fee but almost R270 a year just so I can shop there. Amazing what retailers will do to earn extra money. The call centre says ...accept this charge or close your account. I have been a loyal customer for 15 yrs and that means nothing. ..so a simple example. If I buy a shirt for R300 and plan to pay it over 6 months like I have always done this shirt will now cost almost R450. Nice profit margins. Other retailers charge less than R10 for the fee...that is acceptable. ..what you charge is plain ****************. Can't believe that edgars does not care about losing existing clients ..actually it makes sense you getting free money from this new fee...well done...u lost a client</p> <p> </p>
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter.
The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this matter.
The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***