DP
Donnovan P

1 reviews | Active since Jul 2017

02 Jul 2017, 17:02

Lerato Sechane. Mall at Reds

<p>Hi</p> <p> </p> <p>The above consultant failed to mention the interest on a 12 month plan. She only gave me the terms and conditions after I had purchased the goods.</p> <p> </p> <p>Now today I realized I have to pay back 23 percent interest. And I dont know what variable interest is. Why was all of this not mentioned? She imp**** that I was given the 12 month plan based on my affordability. How am I supposed to afford a potential interest rate that changes? </p> <p> </p> <p>Furthermore failing to mention all of this, or at least not giving me the terms BEFORE purchase.</p> <p>I asked her about the terms and conditions and when is payment due. Still I havent received any information from Edgars how is this account managed. </p> <p> </p> <p>My real question is, will I be charged more than 23 percent of the amount? Its variable interest.</p> <p> </p> <p>Regards</p> <p>Donnovan</p>

0
Replies (2)
Edgars
Edgars's reply03 Jul 2017, 09:35
Official

Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the account concern . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards.

Customer Experience Team

Call Centre: ***.

DP
Donnovan P's update03 Jul 2017, 13:20
Reviewer Update

Hi

What is happening with regards to this? I may have overreacted a bit but I trusted her input with regards to my account and I had the impression I had no choice but to choose my current account.

If I had chosen 12 months it would have been different. But she chose for me. Without informing me of the interest.

Donnovan