Legal Aid & Fee ******* deductions

<p>There has been unauthorised deductions on my Edgars consisting of Legal Aid and Service Fees on my "Zero" balance account. </p> <p>I called Edgars call center yesterday and spoke to a lady by the name of Aphiwe Call Ref ********** 1011-GO, Call made at 13h51 on the 09/08/2017.</p> <p> </p> <p>As a long standing client of Edgars for a number of years who paid on time and always kept my account inorder, to receive such degrading service from Aphiwe who was highly impatient and doing nothing to calm me down as an upset client for deductions which were not authorized coming off my account for months. </p> <p>He was successful in making me feel that this was my fault and if I do not repay these unauthorized deductions their will be legal implications for such. I asked her to reverse these deductions or I will close my account, basically her atitude was "Close it who cares, just as long as you pay the deductions first whether or not they authorized first".</p> <p> </p> <p>I tried making her see value of treating me differently as a client but she was having none of it.</p> <p>Before I take my case to the Ombudsman kinldy reverse fees and close my account.</p> <p> </p> <p>I will also recommend that Aphiwe is taken for customer service training cause if that is what Edcon condones such treatement of clients, forget about retaining good customers who are responsible for paying salaries for people like Aphiwe. </p> <p> </p> <p>My Cellphone number is ********** 875 if anyone wishes to contact me regarding this. <br />I demand an apology personally from Aphiwe and for my account to be closed with immidiate effect.</p> <p> </p> <p>Thank you.</p>