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1 reviews | Active since Apr 2014

28 Aug 2015, 10:10

Lebo's Bad Attitute in front of customers

1. I stood in a queue waiting to pay for an incorrectly priced Item - wrong price on the tag.<br> 2. No apology received but an attitude for LEBO the cashier.<br> 3. LEBO talked back at me in front of customers for asking her what her last name was as there was only a first name on her name tag. <br> I went to Edgars at Fourways Mall late afternoon yesterday 27/08/15. I picked up a Mango dress which was priced from 499.00 to R250.00 but as I paid it scanned R350.00. I clearly looked at the price and it was R250.00 and the cashier asked LEBO for assistance regarding the dress, LEBO then said it was incorrectly priced as she saw the #3 on the tag, I then said to her\ look carefully if I add that number it simply means the dress is now R3250.00?? she didn't respond the gave the back dress to the cashier. The least she could have done was to apologise for incorrect pricing on the dress. Please hire employees with good customer service. being the person that I am

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Replies (1)
Edgars
Edgars's reply01 Sept 2015, 11:36
Official
Hello Veeem,

Thank you for notifying us of the ********* and unprofessional behaviour from Lebo. Edcon sets high standards for the service rendered to customers and it is our daily mandate to render excellent and friendly service. The store manager was notified of this query and we assure you internal disciplinary measures will be followed so to avoid the re-occurrence of this nature.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience
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