Leading Retail Incompetence

I keep receiving late payment notifications from EDGARS for the past 6months even if I pay my account promptly before the due date. <br> <br> At first it seemed that the problem was on my side, so I co-operated and followed 'their' instructions accordingly. But come month end, it's the same issue all over again! It takes me weeks to get them to reimburse me for late penalties and I have to send them proof of payment every time, it's frustrating! You would think that a leading retail brand would at least put in a little effort to take care of their paying long-term customers.<br> <br> I have been very patient but the fact that it's taken them so long to solve this recurring issue is very unprofessional!!! I would not recommend opening an account from them! <br> <br> They have lost a valuable customer.