Laying a Complaint

This is serves to update you with the compliant and terrible experience i have with Edgars store. I just received a call from Puseletso Ramohodi, she is trying to explain their high level of incompetence. Trying to convince me to pay the money that i do not know. so according to them i owe R275 that accumulated to R400 and something. They say they tried to deduct on my bank account on October 2018, but it bounced back because i did not have enough funds on my bank account. Mind you! the clothing account i settled and closed it in March 2019.

So does it makes sense to any of you , to say i owe edgars money wheres i settled and closed the clothing account a year later which was 2018. The consultant did not give me clear answers as to why they did not update the clothing account prior being closed in March the following year. The amount they claim i owe them was supposed to be added on the outstanding balance i had at that time when i was settling the account.

She kept on telling me that there was something wrong with their system. She is trying to make their problem my problem. How is it my problem that their system failed them and they did not do their work properly and check if all accounts are updated. Does it really make sense that you can update an account a year later after the clothing account is settled and closed by a customer??.

I request the account to be closed because i do not owe edgars any cent.