LAYING A COMPLAINT

I used to have an account with edgars, on May 2018 i official closed the account with them. i paid the outstanding amount at edgars store and i was given a phone on the store on the same day to official close the account. However i have been getting numerous calls from their debt collector harassing me to go and pay the account. I was gobsmacked to only find-out that the money that they are telling me about it was the debit order that they claim it went off on September 2017. Whats shocking is that i was told different stories by their debt collectors.

At first they said on that month of September they had a problem on their system the debit orders went off to each and every customer they have, whether you paid or not and they will fix this problem.

my argument was that how do you allow your system to deduct on my account because I've already closed the account long time ago.

now they changed the story saying that their account bounced back because there was no money on the account when they were deducting and they only find out a year later.

and again my argument is that why they didn't update the the balance on the outstanding amount that i owed them at the time i was paying off the account. I do not understand the fact how can an edgars store allow me to close the account if i was still owing them money as they claim i do. i was told it was an mistake and i must provide a bank statement to them. i will not send my bank statement to them as they do not have basis on their case and their stories are changing all the time. I will never under this situation at any given day. Moreover i do not understand why do they still have my banking details because i am not with them and i will never will not again. Moreover i will never recommend anyone to open an account with edgars.

i want the account to be closed and they must email me a letter of closure. As I am taking further steps on this case.