sT
sarah T
1 reviews | Active since Sept 2015
17 Sept 2015, 12:43
Laughing while client is waiting for feedback
I called at the Randburg branch to inquire if I still have credit on my account, the lady said she will check and kept me on the phone while she was laughing and talking with her colleague, she never gave me feedback until my R30 airtime finished.
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Edgars's replyOfficial
18 Sept 2015, 15:35Hello saritah,
Thank you for notifying us of the lapse in service. As per our telephonic discussion, kindly note we have referred this matter to the store manager to address. We assure you the staff on duty will be addressed and internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for notifying us of the lapse in service. As per our telephonic discussion, kindly note we have referred this matter to the store manager to address. We assure you the staff on duty will be addressed and internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply18 Sept 2015, 15:35
Official
Hello saritah,
Thank you for notifying us of the lapse in service. As per our telephonic discussion, kindly note we have referred this matter to the store manager to address. We assure you the staff on duty will be addressed and internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for notifying us of the lapse in service. As per our telephonic discussion, kindly note we have referred this matter to the store manager to address. We assure you the staff on duty will be addressed and internal disciplinary measures will be taken to avoid the re-occurrence of this nature.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,