1 reviews | Active since Jul 2011
LATE TO NON-DELIVERY
Order Number: ********** 62 On the 8 May 2018 I placed an order with Edgars Online for Mother's Day, indicating I will collect the order at one of my nearer store, with the promised delivery period of 2 to 7 days. On Mother's Day I was left red faced as I had neither of the order Mother's Day gifts ordered and had to spend more to get a "in the meanwhile gift". To date I still wait, nearly a month later. I have sent followup mail upon followup mail and no response from Edgars.
With my dad's birthday too same problem, however then I choose courier delivery and the order arrived late, then too I had to get a "in the meanwhile gift".
What is the point of online convenience if the company cannot deliver.
Thank you for making contact with us regarding your click and collect order.Please accept our sincere apologies for the delayed delivery .According to our system the order should be in the store . We have sent an email to the store to advise if the parcel has indeed been delivered and feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Best regards,
Thank you for making contact with us regarding your click and collect order.Please accept our sincere apologies for the delayed delivery .According to our system the order should be in the store . We have sent an email to the store to advise if the parcel has indeed been delivered and feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Best regards,