ES
Eric S

1 reviews | Active since Jul 2016

02 Nov 2016, 10:04

Late opening and rude staff

<p>Eastgate Edgars often opens late. Today I was in a rush and needed to buy a new shirt. I waited at the door from 8:55 expecting them to open promptly at 9am.</p> <p> </p> <p>At 9:12am i knocked on the door gently to ask the security woman what was happening, she rolls her eyes at me and then turns her back to the door, absolutely disgusting attitude.</p> <p> </p> <p>I then called customer service and spoke to some useless consultant, I asked why the store wasn't open at 9:15, she says she can't know this. Promises to call me back and explain why the store is closed at now 17mins after 9am. It is now 10:03am and I am still waiting for her call.</p> <p> </p> <p>One would expect these staff members to be a little friendlier to customers with the position Edgars is in, but these people obviously don't care about their jobs nor their stores.</p> <p> </p> <p>Really a disgrace, needless to say I went to Woolworths and bought myself a shirt.</p>

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Replies (1)
Edgars
Edgars's reply02 Nov 2016, 13:49
Official

Thank you for bringing this matter to our attention.

We are so sorry to hear about your unpleasant experience regarding the store trading times and the service rendered by the security guard and contact centre . We have addressed this incident with the store manager , you will be receiving feedback shortly.

Your reference number ***/GO.

Kind regards,
Edcon customer experience team,
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