AL
Anina L
1 reviews | Active since Sept 2015
10 Sept 2015, 09:32
Late Mrs R Pienaar a/c no ***
Mrs Pienaar died on 13.7.2015. Since 11 Aug 2015 I am battling to find a person to update me regarding Account Protection Plan. I phone several times - to the Call Centre, who referred me to Hollard - who referred me back to Call Ctre as they are only dealing with Cellphone ins - to another dept where I fwrd the required Death Cert and Notice of Death, without any feedback. This week I started phoning again just to be referred back to another Dept. The person answering the phone, referred me to Finrite tel *** (no does not exist). 1023 telkom no advised me that the no should be ***, no one answering the phone. Please can somebody just help me in this regard?
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Edgars's replyOfficial
12 Sept 2015, 14:00Hello Anina1951,
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please forward the documents to the email address given and we will forward them to our financial Services department. We apologise for the lapse in service, but we assure you the claim will be processed and concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, please be more than welcome to contact the accounts department on ***
Kind regards.
Edcon customer experience
***
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please forward the documents to the email address given and we will forward them to our financial Services department. We apologise for the lapse in service, but we assure you the claim will be processed and concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, please be more than welcome to contact the accounts department on ***
Kind regards.
Edcon customer experience
***
Edgars's reply12 Sept 2015, 14:00
Official
Hello Anina1951,
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please forward the documents to the email address given and we will forward them to our financial Services department. We apologise for the lapse in service, but we assure you the claim will be processed and concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, please be more than welcome to contact the accounts department on ***
Kind regards.
Edcon customer experience
***
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please forward the documents to the email address given and we will forward them to our financial Services department. We apologise for the lapse in service, but we assure you the claim will be processed and concrete feedback will be given to you shortly.
The reference number for your query is: ***/GO
If you require any further assistance, please be more than welcome to contact the accounts department on ***
Kind regards.
Edcon customer experience
***