MC
Manuel C
1 reviews | Active since Oct 2010
18 May 2015, 17:07
Late Delivery , Incomplete Order
On the 3rd of May i placed an online via via Red Square. The Order Was delivered on the 12th of may.<br> When I opened the parcel I was shocked as the order was incomplete. I the send Red Square and email informing them that my order was incomplete. I was advised that they would look into the matter and come back to me. To date I have not heard from them.<br> Luckily for me the parcel was delivered to my work address and I do have cameras installed, so I can see when the parcel opened and the order is incomplete.
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Edgars's replyOfficial
20 May 2015, 13:17Hello manny68,
Our attempt to contact you at 12:39 PM was unsuccessful
Kindly note we have liaised with the Red Square online team and it was confirmed that all the items ordered were delivered. We need to confirm which items are not in the parcel so we may assist further.Please accept our sincere apology for the overall experience.
Please email us at *** or ***
You may also contact us on ***and quote your reference number so we may assist further.
Your reference number is: ***/GO
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 12:39 PM was unsuccessful
Kindly note we have liaised with the Red Square online team and it was confirmed that all the items ordered were delivered. We need to confirm which items are not in the parcel so we may assist further.Please accept our sincere apology for the overall experience.
Please email us at *** or ***
You may also contact us on ***and quote your reference number so we may assist further.
Your reference number is: ***/GO
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply20 May 2015, 13:17
Official
Hello manny68,
Our attempt to contact you at 12:39 PM was unsuccessful
Kindly note we have liaised with the Red Square online team and it was confirmed that all the items ordered were delivered. We need to confirm which items are not in the parcel so we may assist further.Please accept our sincere apology for the overall experience.
Please email us at *** or ***
You may also contact us on ***and quote your reference number so we may assist further.
Your reference number is: ***/GO
Kind regards.
Edcon customer experience team.
***
Our attempt to contact you at 12:39 PM was unsuccessful
Kindly note we have liaised with the Red Square online team and it was confirmed that all the items ordered were delivered. We need to confirm which items are not in the parcel so we may assist further.Please accept our sincere apology for the overall experience.
Please email us at *** or ***
You may also contact us on ***and quote your reference number so we may assist further.
Your reference number is: ***/GO
Kind regards.
Edcon customer experience team.
***
Best regards,