DM
Diana M
1 reviews | Active since Nov 2017
06 Nov 2017, 13:30
Late delivery
I made an order online a week ago and the order has not even been shipped yet. Their adverts say delivery in central areas is within 3-5 days. I tried to follow up online to check what's wrong and the assistant literally told me their orders ship after 5 working days and there's nothing wrong. My order number is # ********** 94. This is my second bad experience with online shopping with the Edcon group.
Helpful (0)
Replies (4)0
Replies (4)
Edgars's replyOfficial
07 Nov 2017, 12:25We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Red square Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred as the systems were not working properly . Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply07 Nov 2017, 12:25
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Red square Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred as the systems were not working properly . Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
07 Nov 2017, 12:25We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Red square Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred as the systems were not working properly . Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply07 Nov 2017, 12:25
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Red square Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred as the systems were not working properly . Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
07 Nov 2017, 12:27We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Red square Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred as the systems were not working properly . Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply07 Nov 2017, 12:27
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Red square Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred as the systems were not working properly . Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
DM
Diana M's updateReviewer Update
23 Nov 2017, 19:56They've updated their system and now deliver in 3 working days. So I'd rate them 4 stars now.
DM
Diana M's update23 Nov 2017, 19:56
Reviewer Update
They've updated their system and now deliver in 3 working days. So I'd rate them 4 stars now.