1 reviews | Active since Dec 2014
Lack of service is an understatement
In May the company that I worked for went into liquidation, being an honest consumer I notified Edgars Accounts department of this as I would not be having a source of income to carry on paying my account. They acknowledged my email and said that I still needed to pay the account I then requested that they send me the APP policy as I was paying for it, It is now August and I am still waiting, the only thing I receive from them is SMS's stating that further action will be taken if I do not pay my account and phone calls from their call centre. What kind of customer service is this if I may ask?
Thank you for making contact with us.
Kindly note your query is referred to our regional credit office for further assistance.
NB: The collection of forms takes place at the store level, where all your supporting documents needs to be consolidated and referred to our regional credit office for processing.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
***
Thank you for making contact with us.
Kindly note your query is referred to our regional credit office for further assistance.
NB: The collection of forms takes place at the store level, where all your supporting documents needs to be consolidated and referred to our regional credit office for processing.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Relations Team
***