Lack of service and systems/process delays

I returned items on 24 October 2020 and it's still reflecting on my statement. I've queried this in-store multiply times and sent an email to *** on 30 October 2020 requesting to fix this and also advised that I want to close my Edgars account.

I followed up with another email to Edg******* on 13 November 2020 regarding this incorrect balance.

As of 13 November 2020 I received no response on my request to close my account only automated response of acknowledgement. Acknowledgements are not good enough. I want to matter to be dealt with ASAP. After almost 3 weeks why is the refund not reflecting. I also want to close my Edgars account ASAP. I had good journey with Edgars but ever since this takeover the service has been lacking & there's no urgency for assisting. Only eager to continue slap on unnecessary charges.