LACK OF SERVICE AND POOR CUSTOMER RELATIONS

Good day,

I recently visited Edgars Randfontein where I inquired about my credit facility. I was assured that it was up and running and also the process to claim my money in case I opted to close the account was explained. Furthermore, I inquired if I could continue using my identity card for purchases as I did not have the card anymore, I was also satisfied with the response.

On Thursday, the 22nd of October 2020, between 18h00 and 19h00, I went into the Edgars store at Clearwater mall out of curiosity and I was fascinated with the layout of the store. I roamed around the store without any of the store personnel offering assistance until I discovered the men’s clothing was actually upstairs. The store actually resembled one of the bench mark stores of old like the one in Polokwane CBD. After picking up a couple of items, the cashier told me I had to go downstairs for assistance because I had no store card. I was irritated, however, I didn’t drive from Toekomsrus to the mall to come back empty handed! Downstairs, after waiting to be assisted, the cashier irritably asked me if I couldn’t get assistance from the upper flow. I calmly explained myself that I was told to come and pay downstairs as they are the once capable of assisting me.

I was extremely disappointed with the service to an extent that even though I tried to let it slide, I cannot settle for that shabby treatment, especially as I was using money due to me, not on credit. The transmission must be very frustrating to everyone, especially the customers, however, the staff should be trying the best to remedy the situation.

I hope this correspondence will assist many more customers in the near future, as for me I am gunning for my refund.

Regards