Lack of Service

Last week I went to Edgars Active in Umlazi KwaMnyandu Mall to do a claim for a funeral plan I have on my Edgars account. I was there to fill a claim because I lost my spouse, after waiting for a good 30 minutes for the branch manager, he eventually gets there and tells me he cannot help me because he has no claim forms and that is a small branch so they don't do any claims. He suggested that I go the the Main branch in Durban West Street to do my claim.<br> I felt that manager could have provided better service, if he did not have the correct forms in his branch surely they have telephones, email and fax machines. I was suffering a loss and did not need to be running up and down since that in my nearest branch.<br> I am very very disappointed in the way I was treated.