lACK OF SERVICE

Well i app**** for an account and there was no feedback, no authentication- my reference was not contacted nor was my company. I went to the store to inquire- and after being given the run around i was told that i can't afford the account. Ok, fine- i then went again to customer services to try and find out how they reached that conclusion because my living expenses aren't even half of what i earn- which is why i pay my credit almost 3x what they require and i have savings. in any case i have been trying to find this out since mid December and no one is telling me anything. I submitted all the required documents: 3 months payslip and bank statement, Identity document.