DZ
Donovan Z
1 reviews | Active since May 2013
22 Dec 2015, 11:16
Lack of service
Went to pay, standing in the queue. I was first and two tills open. One till was busy and the lady at the second till was just standing there looking at me. She did not call me to come pay for my items so naturally I thought she was busy. Not the case, she was just standing there like the lazy person she is.
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Replies (1)
Edgars's replyOfficial
22 Dec 2015, 13:28Hello Donovan van Zyl,
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Kindly be advised the store manager was notified as that is not the type of service that indicates our standards.
Consultants are trained and equipped with knowledge to satisfy customer's needs and be friendly. We sincerely apologise that this was not the case. We assure you corrective measures will be taken to avoid the re-occurrence of this nature
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Kindly be advised the store manager was notified as that is not the type of service that indicates our standards.
Consultants are trained and equipped with knowledge to satisfy customer's needs and be friendly. We sincerely apologise that this was not the case. We assure you corrective measures will be taken to avoid the re-occurrence of this nature
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply22 Dec 2015, 13:28
Official
Hello Donovan van Zyl,
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Kindly be advised the store manager was notified as that is not the type of service that indicates our standards.
Consultants are trained and equipped with knowledge to satisfy customer's needs and be friendly. We sincerely apologise that this was not the case. We assure you corrective measures will be taken to avoid the re-occurrence of this nature
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience. It is feedback from customers like you that helps us to improve on our short comings. Kindly be advised the store manager was notified as that is not the type of service that indicates our standards.
Consultants are trained and equipped with knowledge to satisfy customer's needs and be friendly. We sincerely apologise that this was not the case. We assure you corrective measures will be taken to avoid the re-occurrence of this nature
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***