Lack of service

I visited the Edgars branch in Parow centre at about 1pm today with my friend. She has very oily skin. I advised her to get a sample of the Estee Lauder double wear foundation at Edgars since this is the only foundation that works for me. When we approached the sales consultant she advised us that the store does not stock that brand. I then asked her if there is any other brand that she can try that has samples since we are students and she had already spent lots of money on foundations that just didn't work on her skin. She just said that there are no samples that she can give. We proceeded to ask her about the Elizabeth Arden blockbuster valued at R1195. I wanted to have a closer look but she didn't want to open the packaging so I could see what the products looked like. She recommended that we go to Foschini to have a look there. My friend felt a bit offended since it seemed as if the lady was just being lazy and maybe thought that we just wanted freebies. Anyways at Foschini the lady there gladly opened a box and we purchased the set from there. The service at Edgars was not bad, but the lady was just unhelpful. Not good when your job is to assist and sell.