1 reviews | Active since Sept 2014
Lack of knowledge
Last month i laybyed at Edgars in Wonderpark yesterday i decided im gonna pay off the laybye. I get to Edgars i returned some of the items from the laybye and i was told i can't get cash the cashier then provided me with a gift card and advised that i can swipe in any of Jet Stores, Legit and Edgars . Today 16/09 im at Soshanguve Crossing i get to legit amd when im supposed to pay im told i cant as Legit is no longer part of the Edcon group. Bear in mind i had to stand the long que then the humiliation of taking back the items. Aowa please equip your employees. I don't care what time of the day is, you still have to smile for customers to return and what does it say when they provide incorrect information.
We have escalated the complaint to the Edgars Wonderpark Mall management to address as our valued customer is not happy that the consultant did not know that Legit is no longer part of Edcon. Kindly be advised that you may still use your Edgars account at any Legit outlet . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars Wonderpark Mall management to address as our valued customer is not happy that the consultant did not know that Legit is no longer part of Edcon. Kindly be advised that you may still use your Edgars account at any Legit outlet . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars Wonderpark Mall management to address as our valued customer is not happy that the consultant did not know that Legit is no longer part of Edcon. Kindly be advised that you may still use your Edgars account at any Legit outlet . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars Wonderpark Mall management to address as our valued customer is not happy that the consultant did not know that Legit is no longer part of Edcon. Kindly be advised that you may still use your Edgars account at any Legit outlet . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,