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Peter M

1 reviews | Active since Sept 2012

30 Nov 2017, 08:49

Lack of feedback

Regarding changed their billing for 6 months contracts . No problem. Then I received an account where the process, which had been explained to me, was not followed .I queried this on 15 November and 2 weeks later have no reply.

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Replies (2)
Edgars
Edgars's reply30 Nov 2017, 13:39
Official

Thank you for making contact with us regarding you r account .Kindly be advised that your account instalments have been recalculated as requested on the 16/11/2017 .

Should you need further assistance kindly contact us on ***

***/GO

Kind regards

The Edcon Customer Experience Team

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Peter M's update23 Sept 2018, 16:36
Reviewer Update
What a joke.... Edgars now communicate to tell me what I need to do to have them consider increasing my limit. In other words their dealings with a customer is to ignore the query and respond to what they think the query is. There are other retailers who would love to have my business and treat me with the respect that a customer deserves. My account with Edgars has been open about 30 years...