Lack of customer care, Non empathy.

On a month of October 2017 i bought a set of two bras at Edgar's corner Eloff and Kerk Street in Johannesburg for R 299. I did not fit it because i thought that i am not allowed to because it's a underwear. It looked worthy of it's price but unfortunately it wasn't because it was hanging all over, i wore only one bra for one day and i was uncomfortable and adjusting it the whole day trust me.Then on the 15th Nov 2017 i decided to take it back since i got the slip which i misplaced after i purchased. Unfortunately i was told no refunds with no reason, i was asked to provide my thank you card to withdraw my points. I don't mean to complain but that was a very bad service i received at the so called trusted store in the whole world. I AM VERY DISAPPOINTED WITH EDGAR'S.