Lack of Customer Care

The response from the Customer Support Centre and the Accounts Dept. is atrocious. I have being trying for months to resolve an accounts issue and then close the account, but have had no response for months. During this time my account has been accruing additional interest costs and service fees each month. I recently paid the account, but only the total amount as it was at the time prior to these undue delays. Since then the outstanding balance has been growing due to these additional monthly costs. I have appealed to Edgar's to consider relief for these additional costs since this delay was due to their lack of response to my communications to finalise this account. They have blatantly ignored my appeal and demonstrated a total lack of compassion, and insist that the current balance is what is due. I am totally frustrated and have reach my wits end, and will never ever have an Edgars account again.