Lack of Communication!

NO ****EN COMMUNICATION! Yes im swearing because im angry because the idiots you employ. For 3 days my mother has been taking time of work t go in store check whether the cellphone sent to repairs had arrived. On the first day they said the system was offline BUT THEY PROMISED TO CALL AND LET ME KNOW THE STATUS. Obviously they didnt, my mother went again travelling from Bellville to Parow in a taxi.... that takes forever because they stop and go only a million times but you dont care now do you otherwise you would have called. So she went the following day, again the system was offline. She enquired what documents she needed to take with the people said just come with the repair slip. Now today she want again, stood inline for 1h20 min because theres only one person at the till and theres 6 in line. Anyway she complains and eventually, someone else comes to assist. When its here turn she is told to pay R200 for my cellphone. Like? Yesterday those idiots said \just come with your slip"now she goes empty handed and is told to pay. What happened to communication. AGAIN my mother has to go home"